ZANDORY

Privacy Policy

About this policy

This policy explains how ZANDORY Music Shop, at zandorymusic.com, handles information when you browse the site, contact us, create an account, or buy a digital music download. The site is operated under the ZANDORY name. For privacy questions, use our contact page.

Information we collect

When you place an order, WooCommerce processes the information needed to complete it, such as your name, email address, billing details, items purchased, order total, and order status. You may also choose to provide a phone number, create an account, or send us information in a support request. We receive order and payment-status details, but payment card details are handled by the payment provider you select.

Our website and hosting services may also record technical information such as your IP address, browser and device type, pages requested, and security or error events. If comments or interactive features are available, the information you submit through them is processed to provide that feature and protect the site.

How we use information

We use information to process orders, provide access to purchased WAV downloads, send order and download messages, maintain customer accounts, answer questions, keep the website working, prevent fraud or misuse, and meet accounting or legal obligations. We do not use order details to send promotional email unless we separately make that option clear and have a lawful basis to do so.

Payments and service providers

Payments are processed through the payment method you choose. This site uses Stripe and WooPayments integrations. The selected provider may collect and process payment information under its own privacy notice; we receive information such as payment confirmation, transaction references, and the details needed to manage your order. See Stripe’s privacy notice and Automattic’s privacy notice for their practices.

We may share the information needed to operate the store with service providers that host or secure the site, process payments, deliver order emails or downloads, or provide technical support. They may use information only as needed to provide their services and as described in their own privacy notices. We do not sell customer order information.

Cookies and embedded content

WordPress and WooCommerce use cookies and similar technologies for essential functions such as keeping the shopping cart, checkout, account login, and site security working. The cookies used can depend on the features you use. You can manage cookies in your browser; blocking essential cookies may prevent parts of the store from working.

Some pages let you load or play videos from YouTube. If you choose to play embedded content, YouTube may receive information about your browser and interaction and may use its own cookies or similar technologies. Social and streaming links take you to third-party services that have their own privacy practices.

How long we keep information

We keep order, account, support, and download records for as long as needed to provide the store, handle customer service, maintain business records, resolve disputes, and meet legal requirements. Retention can vary by record and applicable law. Information may remain in routine backups for a limited period after it is removed from active systems.

Your choices and privacy requests

Depending on where you live, privacy law may give you rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or limit certain uses. You can request help through our contact page. Please include the email used for your order so we can locate the right records. We may need to retain some information for legal, accounting, security, or dispute-resolution purposes.

Security and changes

We use the security measures available to us and limit information use to store and site operations, but no website or electronic transmission can be guaranteed completely secure. We may update this policy when our practices or legal requirements change. The current version and its update date will appear on this page.

Last updated: October 19, 2026.

Email updates

If you sign up for ZANDORY Release Updates, we use your email address to send a confirmation message and, after you confirm, occasional news about new music, videos, and ZANDORY. The signup is optional and separate from placing an order. You can unsubscribe at any time using the link in each email or contact us through our contact page.

The signup is managed with the MailPoet plugin on this website. Your email address is stored with the site’s mailing list so we can manage your subscription and send these updates. We do not sell newsletter subscriber information. We keep it until you unsubscribe or ask us to delete it, subject to limited records needed to honor your request and maintain site security.