ZANDORY

Refund Policy

Digital downloads

ZANDORY Music Shop sells downloadable WAV audio files; no physical item is shipped. Your statutory consumer rights remain unaffected by this policy.

Requesting help or a refund

If you were charged more than once, received the wrong file, or cannot access a working download, contact us promptly through the ZANDORY contact page. We will investigate and try to restore access or provide a replacement. If we cannot resolve a delivery or file problem, we will consider an appropriate refund.

If you placed an order by mistake or changed your mind, contact us as soon as possible, preferably before downloading the file. We review requests individually, taking account of the order and whether the download has been accessed. Nothing in this policy removes rights that apply to you under consumer law.

How to contact us

Please include your order number, the email used at checkout, the track name, and a short description of the issue. Do not send full card numbers or security codes. For permitted uses of purchased tracks, see our Terms & Conditions.

Last updated: October 19, 2026.